Tablet Mounts & Protective Cases – Frequently Asked Questions

The choice primarily depends on your tablet, its environment, and its intended use. Tell us the exact brand and model of your device, then specify whether the mount needs to be installed on a desk, wall, counter, vehicle, cart, wheelchair, or another structure. For intensive use, we recommend a professional-grade solution designed to provide stability, adjustability, and long-term durability.

For a professional environment, choose a rugged protective case suited to the level of risk involved, such as drops, dust, water splashes, frequent handling or regular cleaning. The aXtion range offers different levels of protection depending on the tablet model and its intended use.

Yes. Our catalogue includes solutions for a wide range of Apple iPad and Microsoft Surface models, as well as other professional tablets. As compatibility depends on the exact device model, always check your tablet’s model before ordering or contact us for assistance.

Yes. Send us the brand, exact model and, ideally, the manufacturer’s reference number of your tablet. We will check the available solutions and, where possible, recommend compatible alternatives.

MagConnect is a mounting system developed by The Joy Factory to make it easy to securely install and position a tablet on a variety of mounts. Depending on the configuration, the tablet can be adjusted and repositioned while remaining securely mounted for professional use.

Yes. One of the key benefits of the MagConnect system is its modular design: when you change your tablet, you can often keep the existing arm and base and simply replace the case or compatible component for your new device.

Depending on the product, we offer mounting solutions for desks, counters, walls, rails, poles, vehicles, carts, wheelchairs and a wide range of professional equipment. Single-arm, dual-arm and articulated options allow you to position the tablet to suit the user and their working environment. Whatever the application, there’s a solution!

The professional solutions we select are designed for regular and demanding use. For industrial, logistics, healthcare or mobile environments, we can recommend the most robust configuration to suit your specific requirements.

The aXtion range is designed to meet different levels of protection and performance requirements. Some models focus on enhanced protection and excellent everyday ergonomics, while others are designed for more demanding environments and may offer additional protection against drops, dust or water, depending on the model. Not sure which one to choose? Contact us and we’ll help you find the right solution.

Yes, some products in the range feature an IP protection rating, which varies depending on the model. Please refer to the technical specifications of the relevant case to check its exact level of protection against dust and water.

Depending on the case model, various accessories are available to make your tablet easier to use on the move, including rotating hand straps, hand grips, shoulder straps and other carrying solutions. They are particularly useful for technicians, healthcare professionals, logistics teams and mobile workers who need to use their tablet while on the go.

For routine maintenance, use a soft cloth and follow the manufacturer’s cleaning recommendations. Some professional cases are designed to withstand frequent cleaning and disinfection. In healthcare environments or where specific hygiene protocols apply, always check that the cleaning or disinfecting product is compatible with the case before use.

Yes. Our tablet mounts can be installed on workstations, machinery, carts and other suitable structures. Combined with a rugged protective case, they provide a practical and reliable digital workstation for production, quality control, maintenance, order picking and data access.

Yes. We offer solutions for a wide range of medical and healthcare applications, including information access, mobile use, medical carts, workstations and patient support. The right solution will depend on your specific requirements, particularly in terms of mounting, cleaning and ergonomics.

Yes. We offer several mounting solutions designed to securely attach a tablet to a wheelchair. Depending on the user’s needs, different adjustable arms and mounting systems can be used to provide easy access to the tablet while maintaining a comfortable and ergonomic position.

Yes. A well-protected and securely mounted tablet can be particularly useful on construction sites, during site inspections or technical visits, and for presentations. We offer solutions suitable for both mobile use and fixed installations.

Support Tablette specializes in professional tablet solutions, but our products are also available to private customers. We support businesses, public authorities, healthcare facilities, self-employed professionals and individuals looking for reliable, professional-grade equipment.

Yes. For a professional project, bulk order or specific configuration, you can request a quote. Please provide the tablet models, quantities, type of installation and any technical requirements so that we can recommend the most suitable solution for your needs.

Yes. For multi-device deployments, we can help you standardize product references, verify compatibility and define a consistent configuration across your entire project. This also makes future replacements, upgrades and maintenance easier to manage over time.

Yes. We supply businesses, public organisations and local authorities. Ordering and invoicing procedures can be adapted to meet specific public-sector requirements, including processing through Chorus Pro when required.

Our stock is located in Avignon, France. This allows us to quickly prepare and dispatch available products while providing efficient service to business customers throughout France and internationally.

Delivery times depend on product availability and destination. For items in stock, we offer fast shipping, with same-day dispatch for orders placed before 12:00 noon. Orders shipped via DHL Express are generally delivered the next business day in France and within 72 hours across Europe. Your satisfaction is our priority!

Yes, we ship worldwide. Delivery times vary depending on the destination country. We have chosen DHL as our shipping partner to provide reliable tracking, fast delivery and a consistently high level of service.

Yes. Depending on the product range, we offer a variety of accessories and replacement parts, including bases, mounting arms, adapters, ball joints, mounting components, straps and other parts. This modular approach often allows you to upgrade, adapt or repair an existing installation without having to replace the entire system.

Please contact our customer service team and provide your order number, product reference and a detailed description of the issue. Photos or a short video can help us diagnose the problem more quickly and speed up the resolution process.